• What do I do if I need urgent or immediate support?

If you are in crisis, please call the National Crisis Line at 988 or go to the Emergency Room

• What are your payment policies?

Typical co-pay or co-insurance costs range from $10 to $35 Please view our payment policies page for a comprehensive list of policies.

• How will my insurance cover appointments?

We know navigating insurance can be confusing! We will check your benefits and share an estimate of your mental health coverage via our Patient Portal. We provide an estimate, not a guarantee of your financial responsibility. We strongly encourage you to verify your mental health coverage with your insurance provider by calling them.

For more information about our insurance billing policies and the carriers we accept, view the Insurances page!

• What can I expect at my first appointment?

Whether in-person or online, we recommend arriving 15 minutes before your first appointment. Be sure to complete all of the forms in your Patient Portal before the appointment. Your provider may spend a portion of the appointment reviewing their practice policies, approach to treatment, and expectations. Each provider has their approach and may structure your appointment differently. 

For medication management, you will typically be scheduled for several follow-up appointments when your initial appointment is scheduled. Please note, many providers will not prescribe during the first visit.

• How can I reach my provider?

Providers can typically be reached by phone, email, or Patient Portal message. During the first appointment, your provider will share their preferred method of contact.  

If you need support with scheduling, paying a bill, records requests, etc., you can give us a call or manage your appointments and bills through the Patient Portal.

• What if I can't make it to my scheduled appointment?

If you cancel outside your provider’s policy (typically 24–48 hours before the appointment), you may be subject to a late cancellation fee. Please refer to your provider’s disclosure for the details of their cancellation policy. Late cancellation fees are charged at the sole discretion of your provider.

• In this high-tech era, how do you keep my information safe?

We take your privacy seriously and are committed to keeping your Protected Health Information (PHI) safe, in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Please take a look at our Notice of Privacy Practices.

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